SwapX support

"How do I log in?"

You don't — there is no login. SwapX has no accounts, no email signup, and no password. This surprises people because most apps do, but it is deliberate: no account means no credential database, and no credential database means nothing to leak.

What you probably want instead is your recovery code. Your credits are attached to it rather than to an account, so entering it on a new phone or computer brings the balance with you.

If something calling itself SwapX asks for an email and password, it is not ours. Repackaged builds commonly add a fake login screen precisely to harvest credentials. Do not enter them, and if you already did, change that password wherever else you used it.

"Where do I enter a redeem code?"

Nowhere — we do not issue redeem codes, unlock codes, promo codes, or gift codes for Pro features. There is no field for one because there is nothing to enter.

Sites offering "SwapX Pro redeem codes" or "free unlock codes" are running one of two plays: harvesting your details through a fake generator, or getting you to install something. The only code we issue is your own recovery code, and it comes from us, on screen, once.

Purchases and billing

Restoring what you bought

Open the face swap, open the credits screen and enter your recovery code. If you no longer have it, email us from the address you paid with and we will find the purchase and restore the balance.

Cancelling a subscription

Apple handles this, not us — so cancelling inside our app is not possible. On your iPhone: Settings → your name → Subscriptions → SwapX → Cancel Subscription. Your access continues until the end of the period you already paid for.

Refunds

A render that fails returns its credits to your balance automatically — you do not have to ask. For anything else, email us and we will sort it out. Purchases made inside the old iPhone app went to Apple rather than to us, and Apple handles those at reportaproblem.apple.com.

Credits missing after a failed swap

Credits are returned automatically when a render fails. If one is still missing, tell us roughly when it happened and we will correct the balance.

Purchases made somewhere that is not us

If you paid inside an Android build from a mirror site, that money never reached us and we have no record of it. We cannot restore or refund it. If you bought through the official Google Play listing while it was live, contact Google Play support — they hold that transaction.

When swaps fail or stall

1. Update the app. Rendering happens on our servers, and older versions can lose access. This fixes most reports.
2. Check your connection. A blocked or unstable connection appears as a job that never finishes rather than as an error message.
3. Try a different source photo. If the app reports that no face was detected, the source is usually too small in frame, too dark, or turned too far to the side. What makes a good source photo.
4. For video, try a shorter clip. Video renders frame by frame, so long or high-resolution clips take much longer. Trimming first also costs fewer credits.
5. Check you are using the browser version. There is no SwapX app on any store any more, so an installed copy cannot be repaired. More on this.

Reporting misuse

If an image of you was created or shared without your consent, email contact@swapxapp.com with the subject Removal request. You do not need to be a SwapX user, and you do not need to prove anything before we look into it. We aim to respond within 24 hours. Further resources are on the Acceptable Use page.

Reporting a fake app

Found an APK, a website, or a store listing using our name or artwork? Send us the link. Reports genuinely help — they are how most takedowns start.

Getting a useful answer faster

When you email, including these turns a two-message exchange into one:

• Device and iOS version (Settings → General → About)
• Where you installed the app from
• What you did and what happened instead
• For billing issues, your recovery code or the email you paid with
• A screenshot if there is anything on screen to see